.nge-chatbot{position:fixed;right:20px;bottom:20px;z-index:1000;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif}.nge-chat-launcher{width:58px;height:58px;border:0;border-radius:50%;background:#087e8b;color:#fff;font-size:25px;cursor:pointer;box-shadow:0 12px 30px rgba(8,74,94,.3)}.nge-chat-panel{position:absolute;right:0;bottom:72px;width:min(380px,calc(100vw - 24px));height:min(600px,calc(100vh - 110px));display:none;grid-template-rows:auto 1fr auto auto auto;overflow:hidden;border:1px solid #d8e5eb;border-radius:18px;background:#fff;color:#173249;box-shadow:0 22px 60px rgba(16,46,63,.25)}.nge-chat-panel.is-open{display:grid}.nge-chat-header{display:flex;align-items:center;justify-content:space-between;padding:16px 17px;background:linear-gradient(135deg,#086788,#087e8b);color:#fff}.nge-chat-header strong,.nge-chat-header small{display:block}.nge-chat-header small{margin-top:4px;color:#d7f6f1;font-size:12px}.nge-chat-close{border:0;background:transparent;color:#fff;font-size:28px;cursor:pointer}.nge-chat-messages{overflow-y:auto;padding:16px;background:#f4f8fa}.nge-chat-message{max-width:86%;margin:0 0 11px;padding:10px 12px;border-radius:13px;line-height:1.45;white-space:pre-wrap;overflow-wrap:anywhere}.nge-chat-message.bot{background:#fff;border:1px solid #dbe7ec}.nge-chat-message.user{margin-left:auto;background:#087e8b;color:#fff}.nge-chat-message.pending{color:#64748b}.nge-chat-compose{display:grid;grid-template-columns:1fr auto;gap:8px;padding:10px;border-top:1px solid #dbe7ec}.nge-chat-compose textarea{resize:none;max-height:100px;padding:10px;border:1px solid #cbd9e0;border-radius:10px;font:inherit}.nge-chat-send,.nge-chat-form-actions button:last-child{border:0;border-radius:10px;background:#087e8b;color:#fff;padding:0 14px;font-weight:700;cursor:pointer}.nge-chat-tools{display:flex;gap:8px;padding:0 10px 8px}.nge-chat-tools button,.nge-chat-tools a,.nge-chat-form-actions button{border:1px solid #b8cdd6;border-radius:9px;background:#fff;color:#086788;padding:7px 10px;text-decoration:none;font:inherit;font-size:13px;font-weight:700;cursor:pointer}.nge-chat-privacy{margin:0;padding:0 10px 10px;color:#718096;font-size:11px}.nge-chat-lead-form{padding:14px;overflow-y:auto;background:#f4f8fa}.nge-chat-lead-form input{display:block;width:100%;margin-bottom:9px;padding:10px;border:1px solid #cbd9e0;border-radius:9px;font:inherit}.nge-chat-form-actions{display:flex;justify-content:flex-end;gap:8px}.nge-chatbot.lead-mode .nge-chat-messages,.nge-chatbot.lead-mode .nge-chat-compose,.nge-chatbot.lead-mode .nge-chat-tools{display:none}.nge-chatbot.lead-mode .nge-chat-lead-form{display:block}.nge-chat-send:disabled,.nge-chat-form-actions button:disabled{opacity:.55;cursor:wait}@media(max-width:520px){.nge-chatbot{right:12px;bottom:12px}.nge-chat-panel{position:fixed;inset:12px;width:auto;height:auto}.nge-chat-launcher{width:54px;height:54px}}
.nge-chat-contact-intro{margin:0 0 10px;color:#42566a;line-height:1.4;font-size:14px}
.nge-chat-message.pending{display:flex;align-items:center;gap:5px;min-width:54px;min-height:38px}
.nge-chat-message.pending span{width:7px;height:7px;border-radius:50%;background:#087e8b;animation:nge-chat-thinking 1.2s infinite ease-in-out}
.nge-chat-message.pending span:nth-child(2){animation-delay:.15s}
.nge-chat-message.pending span:nth-child(3){animation-delay:.30s}
@keyframes nge-chat-thinking{0%,60%,100%{transform:translateY(0);opacity:.35}30%{transform:translateY(-5px);opacity:1}}
@media(prefers-reduced-motion:reduce){.nge-chat-message.pending span{animation:none;opacity:.7}}